Monday, 19 December 2016 15:49

VoIP: A New Dimension in Communication for SMBs

Written by
Rate this item
(0 votes)

Voice over Internet Protocol or VoIP is about a decade old technology that is gaining popularity among individual subscribers and businesses. In conventional systems, phone calls are made using telephones or handsets that are connected by phone cables. These calls are routed using the Public Switched Telephone Network (PSTN,) carrying a signal from one telephone to the other. But instead of connecting telephones to the phone cables through phone jacks in the walls, VoIP uses the internet where phones can be connected to broadband devices, adapters or PCs using broadband. With this system, voice is converted into a digital signal and carried over the Internet. Let’s take a look at all the options that are available to make calls using VoIP.

Make Calls from a PC: Using this platform a call can be placed from your PC. Your computer is connected to the Internet via broadband. A specially designed software app allows you to place and receive phone calls right from your PC. When deployed, this software displays a dial pad. You can dial a number using a mouse or keyboard. You will need a headphone or speaker to hear and a microphone to speak. When your PC is connected to a phone or another PC on the other end, you can talk like you would on a regular phone. The software with video capabilities will let you see each other (you and the recipient of your call) if it is a PC to PC call and both computers are equipped with cameras. In this case you don’t even need a telephone handset.

Make Calls using a regular phone: You can make phone calls with a regular phone using VoIP technology, but for this you will have to have a service, such as Vonage, that provides VoIP access. You can subscribe to their service for a monthly flat fee or a per-minute rate. Your regular phone can be plugged into an adapter which is then connected to a broadband device. Some services will allow you to make calls within their service network only. But there are other services that will let you make calls anywhere. That means you can call local, long distance, international and through mobile devices.

VoIP telephones: There are VoIP service providers that provide special phones. To use these phones you don’t need an adapter. Their telephones are designed to work with your broadband device. You can connect this phone directly into your broadband modem using an Ethernet cable and use the phone like any regular phone.

Companies providing VoIP services are focusing on providing unified communication platforms that will include phone, emails, faxes, videos and voice mail capabilities. Their goal is to deliver these capabilities that can be used by all means of communication including handheld devices.

The Role of MSPs: Managed Service Providers or MSPs can help businesses with the installation of hardware and software, enabling VoIP technology. This will also organize their communication networks by integrating those networks into their IT infrastructure. Now SMBs can eliminate another worry (management of their communication systems) by outsourcing their IT services.

Read 3742 times Last modified on Tuesday, 20 December 2016 16:03
Jordon Darling - CISSP

Jordon is the President/CEO of  HITECH. He is a business minded security professional who has a passion for people and small business.  Some of his certifications include: CISSP, CSSA, MCPS, MCNPS, MS, SA

More in this category: Benefits of Using VoIP Technology »

330 comments

  • Comment Link Steve Friday, 13 December 2019 01:35 posted by Steve

    You have made some decent points there. I looked on the web
    to learn more about the issue and found most individuals will go along with your views
    on this website.

  • Comment Link Reinaldo Thursday, 12 December 2019 19:22 posted by Reinaldo

    Hi, after reading this amazing post i am as well happy to share my knowledge here
    with mates.

  • Comment Link Zac Thursday, 12 December 2019 11:44 posted by Zac

    Having read this I believed it was really enlightening.
    I appreciate you finding the time and energy to put
    this article together. I once again find myself spending way too much time
    both reading and posting comments. But so what, it was still
    worth it!

  • Comment Link Dianne Wednesday, 11 December 2019 13:46 posted by Dianne

    Good article. I am experiencing some of these issues as well..

  • Comment Link Abby Wednesday, 11 December 2019 02:34 posted by Abby

    You're so cool! I don't think I've truly read through anything like
    that before. So wonderful to find somebody with a few original thoughts on this issue.
    Really.. thanks for starting this up. This site is something that's needed on the internet, someone with a bit of
    originality!

  • Comment Link Kristen Wednesday, 11 December 2019 02:25 posted by Kristen

    Usually I do not learn post on blogs, however I wish to say that this write-up
    very pressured me to try and do so! Your writing taste has been surprised me.
    Thanks, quite nice post.

  • Comment Link Elisha Tuesday, 10 December 2019 21:25 posted by Elisha

    I do trust all of the ideas you've introduced for your post.
    They're very convincing and will certainly work. Nonetheless, the posts are too brief for starters.
    May you please extend them a bit from subsequent time?
    Thanks for the post.

  • Comment Link Liliana Tuesday, 10 December 2019 15:51 posted by Liliana

    WOW just what I was searching for. Came here by searching for ps4 games

  • Comment Link Roger Tuesday, 10 December 2019 15:26 posted by Roger

    Hi there to every one, the contents existing at this site are actually
    amazing for people knowledge, well, keep up the good work fellows.

  • Comment Link Alexandra Monday, 09 December 2019 17:54 posted by Alexandra

    I'm extremely impressed together with your writing skills as neatly as with the structure
    to your weblog. Is that this a paid subject or did you customize it
    your self? Anyway keep up the nice high quality writing, it's
    uncommon to peer a nice weblog like this one today..

Leave a comment

Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.