Tuesday, 20 December 2016 15:11

Understanding Managed Services and How They Benefit SMBs

Written by
Rate this item
(0 votes)

Small to medium sized businesses (SMBs) receive a lot of calls each day from slick sales people peddling the next technology trend that’s going to save them money and revolutionize how they do business. They’re all too quick to caution that if you don’t listen to them, you’ll fall behind the times, and eventually be swimming in a sea of debt and out of business.

No doubt you’ve heard, or you’ve at least read about, the benefits of managed services. Managed services refer to clearly defined outsourced IT services delivered to you at predictable costs. You know the exact IT services you’ll be getting and what you’ll pay for them. There is no surprise sky-high bill for services rendered. So are solicitation calls that pertain to managed services worth listening to? We think so. Then again, we’re in the managed services industry. There may be a bit of a bias here.

How Managed Service Providers Work

Managed service providers (MSPs) use remote monitoring and management (RMM) tools to keep an eye on their performance and overall health of the IT infrastructure that powers your business operations.

Your MSP should have a 24/7 Network Operations Center (NOC) that acts as your mission control center. If the monitoring alerts them to any issue with your servers, devices, hardware or software, they respond quickly to resolve the issue.

Additionally, the NOC performs regular systems maintenance such as

  • Automated tasks like the cleaning of temporary files
  • Applying tested security patches as required
  • Installing virus and Malware protection
  • System backup and disaster recover/business continuity processes

Additionally, your MSP should give you access to a Help Desk that services your customers and employees – speaking to and working with them directly as if they’re part of your staff.

This proactive maintenance, stabilization of your IT environment, and rapid as-needed remediation helps SMBs control technology costs and better serve the end-users who rely on their technology.

Is Managed Services Better than Other Ways to Manage IT

We find that far too many companies have no real perspective about how much IT management costs them. Let’s review some of the alternatives to managed services.

Hiring In-House IT Support

Typically, a firm with anywhere from 20-60 employees may feel that one person can manage their technology. Understand that this one full-time employee can demand a significant salary since they’ll have to be proficient with desktop, server and network support, and interact with both end-users in the Help Desk role and management. They will likely be overworked and vulnerable to error or oversights that may prove to be costly. And what happens if they’re out sick or on vacation?

The Break/Fix Mentality

Read 9691 times
Jordon Darling - CISSP

Jordon is the President/CEO of  HITECH. He is a business minded security professional who has a passion for people and small business.  Some of his certifications include: CISSP, CSSA, MCPS, MCNPS, MS, SA

1136 comments

  • Comment Link Israel Thursday, 12 December 2019 03:04 posted by Israel

    These are really great ideas in about blogging. You have touched some fastidious
    points here. Any way keep up wrinting.

  • Comment Link Concetta Thursday, 12 December 2019 00:09 posted by Concetta

    you're in reality a good webmaster. The site loading pace is incredible.
    It sort of feels that you're doing any unique trick.
    Moreover, The contents are masterpiece. you've done a great task in this matter!

  • Comment Link Michal Wednesday, 11 December 2019 23:39 posted by Michal

    Thanks for the marvelous posting! I seriously enjoyed reading it,
    you will be a great author.I will make certain to bookmark
    your blog and will eventually come back later on. I
    want to encourage that you continue your great job, have a nice
    day!

  • Comment Link Alphonso Wednesday, 11 December 2019 20:25 posted by Alphonso

    Thanks for every other informative site. Where else may
    I am getting that kind of information written in such
    a perfect approach? I have a challenge that I am
    simply now working on, and I've been on the glance out for such information.

  • Comment Link Iva Wednesday, 11 December 2019 13:58 posted by Iva

    I was suggested this website by my cousin. I'm not sure whether this post is written by him as nobody else know such detailed about my
    trouble. You are incredible! Thanks!

  • Comment Link Sharron Wednesday, 11 December 2019 12:40 posted by Sharron

    This is my first time go to see at here and i am truly impressed to read all
    at single place.

  • Comment Link Maureen Tuesday, 10 December 2019 20:45 posted by Maureen

    Howdy would you mind letting me know which hosting company you're working with?

    I've loaded your blog in 3 completely different internet browsers and I must
    say this blog loads a lot quicker then most. Can you recommend a good hosting
    provider at a honest price? Thanks a lot, I appreciate it!

  • Comment Link Mack Tuesday, 10 December 2019 18:51 posted by Mack

    Write more, thats all I have to say. Literally,
    it seems as though you relied on the video to make your point.
    You obviously know what youre talking about, why waste your intelligence on just posting videos to your weblog when you could be
    giving us something enlightening to read?

  • Comment Link Melinda Tuesday, 10 December 2019 10:42 posted by Melinda

    Great post. I was checking continuously this blog
    and I'm impressed! Very useful info particularly the last part :) I care for such
    information much. I was looking for this certain info for a long time.
    Thank you and good luck.

  • Comment Link Lilian Tuesday, 10 December 2019 07:40 posted by Lilian

    Hi! I've been reading your web site for some time now and finally got
    the courage to go ahead and give you a shout out from Kingwood Tx!

    Just wanted to mention keep up the excellent job!

Leave a comment

Make sure you enter all the required information, indicated by an asterisk (*). HTML code is not allowed.